Safety, health and wellbeing
Links to the support programmes, e.g. CIPPS and counselling, and how to report safety, health and wellbeing events
Volunteer Hub
Welcome to the Volunteer Hub where you will find everything related to volunteer processes and procedures.
If you have any content updates or edits to make, please get in touch with Volunteer@fireandemergency.nz
Read the Volunteerism Strategy(external link)
Information about COVID-19
This section of the Portal has information on Fire and Emergency's response to COVID-19, including how it affects responding to incidents. There's no sign-in required to view this content.
Attraction, recruitment, induction, transfers and exits
Links to Volunteer Attraction Toolkit (recruitment help), recruitment, induction, transfers and exit information
Training, learning and development
Links to training resources, e.g. courses, online learning, regular training nights and leadership development
Operational forms and procedures
Links to operational content, e.g. command and control, hazardous materials, glossaries, equipment, fleet, fire control, etc, and regular checks and forms
Finance, reimbursements, gratuities and insurance
Links to reimbursement for loss of income and expenses, insurance claims, grant allowances and general finance information
Volunteer benefits
We provide a number of reward and recognition initiatives to recognise our volunteers
Brigade management and volunteer dashboard
Links to brigade rules, policy, role descriptions, meeting templates, canteen information and the volunteer dashboard
Uniform, PPE and medals
Links to uniform, PPE, name badges, ID cards, medals and service honours information
Advocacy, support, issues and disputes
Information on the free advocacy and support services available to volunteers and links to resolve issues and disputes
Employers and families
Information about the Employer Recognition Programme (ERP) and available resources for families of volunteers
Volunteer initiatives and projects
Information on projects and initiatives currently underway to improve support for volunteers
Tips for using our systems
Links to short videos that can help you use our information technology (IT) systems
Unions and Associated Agencies
Links to unions and associated agencies, e.g. FRFANZ, UFBA, AFAC, Firefighters Welfare Society and the Firefighters Credit Union