Volunteer Hub | The Portal

Welcome to the Volunteer Hub where you will find everything related to volunteer processes and procedures.

If you have any content updates or edits to make, please get in touch with Volunteer@fireandemergency.nz

Volunteer attraction toolkit

This toolkit has information and resources to help you attract new volunteers.

Recruitment and induction

Links to information about recruiting and inducting new volunteers

Recognition and appreciation programme

The Recognition and Appreciation Programme has been developed to support our approach to valuing volunteers, their whānau and employers. It provides resources and material to support the appropriate recognition and…

Order volunteer resources

See what booklets and resources are available to order for your brigade.

Recognising our employers

We’re committed to increasing public awareness of employers of volunteers and have a programme of work to promote and recognise them.

Families

Information about the resources available for families of volunteers

National Volunteer Week resources

National Volunteer Week runs 19-25 June. Here's a digital toolkit that you and your brigade can use to promote National volunteer week on your social media.

Role changes, transfers and exits

Instructions on how to change role, transfer to another brigade or leave Fire and Emergency

Volunteer benefits

We provide a number of reward and recognition initiatives to recognise our volunteers

Hiwa-i-te-rangi

Hiwa-i-te-rangi is a three-year programme designed to bring to life our commitment to working with Māori as tangata whenua by improving the way we serve and connect with Māori in…

Safety, health and wellbeing

Links to the support programmes, e.g. CIPPS and counselling, and how to report safety, health and wellbeing events

Finance, reimbursements, gratuities and insurance

Links to reimbursement for loss of income and expenses, insurance claims, grant allowances and general finance information

Training, learning and development

Links to training resources, e.g. courses, online learning, regular training nights and leadership development

Uniform, PPE and medals

Links to uniform, PPE, name badges, ID cards, medals and service honours information

Operational forms and procedures

Links to operational content, e.g. command and control, hazardous materials, glossaries, equipment, fleet, fire control, etc, and regular checks and forms

Brigade management and volunteer dashboard

Links to brigade rules, policy, role descriptions, meeting templates, canteen information and the volunteer dashboard

Advocacy, support, issues and disputes

Information on the free advocacy and support services available to volunteers and links to resolve issues and disputes

Tips for using our systems

Links to short videos that can help you use our information technology (IT) systems (Office 365)

Information about COVID-19

This section of the Portal has information on Fire and Emergency's response to COVID-19, including how it affects responding to incidents. There's no sign-in required to view this content.