Welcome to the Volunteer Hub where you will find everything related to volunteer processes and procedures.

If you have any content updates or edits to make, please get in touch with Volunteer@fireandemergency.nz


Recognition and appreciation programme

The Recognition and Appreciation Programme has been developed to support our approach to valuing volunteers, their whānau and employers. It provides resources and material to support the appropriate recognition and…

Recognising our employers

We’re committed to increasing public awareness of employers of volunteers and have a programme of work to promote and recognise them.


Information about the resources available for families of volunteers

National Volunteer Week resources

National Volunteer Week runs 19-25 June. Here's a digital toolkit that you and your brigade can use to promote National volunteer week on your social media.

Volunteer benefits

We provide a number of reward and recognition initiatives to recognise our volunteers


Hiwa-i-te-rangi is a three-year programme designed to bring to life our commitment to working with Māori as tangata whenua by improving the way we serve and connect with Māori in…

Safety, health and wellbeing

Links to the support programmes, e.g. CIPPS and counselling, and how to report safety, health and wellbeing events

Operational forms and procedures

Links to operational content, e.g. command and control, hazardous materials, glossaries, equipment, fleet, fire control, etc, and regular checks and forms

Information about COVID-19

This section of the Portal has information on Fire and Emergency's response to COVID-19, including how it affects responding to incidents. There's no sign-in required to view this content.

Unions and Associated Agencies

Links to unions and associated agencies, e.g. FRFANZ, UFBA, AFAC, Firefighters Welfare Society and the Firefighters Credit Union