Results from our Volunteer Reward and Recognition Survey

Volunteers make up nearly 12,000 of our people. They are a big part of our team, which also includes career firefighters, trainers, our communication centres, and support staff.

They give up a lot to serve their communities, and that's why we have a range of ways we recognise, respect and promote our volunteers.

To make sure our recognition activities are hitting the mark with our volunteers, we ran a Volunteer Reward and Recognition Survey in July.

The results from our Volunteer Reward and Recognition Survey are now available.

One of the things our volunteers told us in the survey was that our International Volunteer Day gift was not meaningful to them, of limited quality and not the best use of money. So, in response to this, we will be replacing the International Volunteer Day gift with initiatives that better meet the needs and preferences of our people. We’re still working through our options, and we are committed to the development of a reward and recognition implementation plan by the end of this financial year.

Based on our volunteer’s feedback, we are maintaining many other ways to recognise the contribution of our volunteers, such as our family/whānau allowance and an annual $300 reimbursement for out-of-pocket expenses.

We are committed to the development of our reward and recognition so we can ensure we are recognising and thanking our volunteers for their ongoing dedication to their communities.

If our current programme doesn’t fit volunteers’ needs, we’ll make improvements. Auahatanga – we strive to improve.