Online volunteer expense claim form available for training expenses
Volunteers can now claim training-related expenses online.
The online application is available on The Portal(external link). Volunteers can access it using their own device (mobile phone, tablet or home PC) or at a station or brigade.
It can be used to claim training-related costs, including:
- loss of income
- family/whānau support allowance
- training-related expenses
- travel (mileage)
The online form aims to pay you within 15 working days of when you correctly submit a claim.
You’ll also be able to see the status of your claim as it progresses from claim to payment.
Accessing the form
All volunteers will receive an email to their Fire and Emergency email address to let them know when the application is ready to use. This will include information on where to find help.
Volunteers will need to log in using their Fire and Emergency email address – which ends with @fireandemergency.nz to sign in. This is the email you were given when you were recruited.
If your account is inactive, please contact IT Support to reactivate it.
- Email: ITsupport@fireandemergency.nz
- Call: 0800 374 843 option 1
Outage this weekend
From 12pm Saturday, 26 August to 12pm Sunday, 27 August the application will be unavailable while we release our new Evacuation Schemes application.
Like with any online application outages need to occur from time to time and we will always do our best to schedule these at times to reduce any impact on our volunteers.
More information and support available
The online form has been designed to be simple and easy to use so that there is no need for training. However, help is available if you get stuck.
- Drop in sessions – drop in anytime during the hour:
- Thursday, 24 August, 7.15pm - 8.15pm
- Monday, 28 August, 7.15pm - 8.15pm
- Tuesday, 29 August, 7.15pm - 8.15pm
- Support people – champions [PDF, 183 KB] – we’ve identified champions in every region who have received extra support, training and information to help you with the new application. Champions won’t be able to submit a claim on your behalf – but they will be able to help you.
Email the project team: VEC.expenses@fireandemergency.nz
For more information about the project visit: Volunteer expense claims (VEC) project page on The Portal
The online form was piloted with volunteers in Te Kei. The feedback from the volunteers involved in this pilot has helped to inform the new application. Overall, they enjoyed how quick and easy the system was to use and how quickly they received their payments.
Please note: This phase of the project is for volunteers only. We’ll encourage all volunteers to use the online form to claim training-related expenses. The paper-based process remains available. We will look at non-training related claims and expense claims by all personnel at a later date. All other personnel should continue to follow existing processes for making their expense claims.