System outages 12 June – several systems impacted

Our ICT team is continuing its work to update and replace key network configurations and components at our Auckland and Wellington datacentres. This is to ensure our systems remain safe and secure.

To complete the work, there are some important changes the team is making this weekend. These changes are scheduled for Sunday morning to ensure the impact on the business is minimised.

On Sunday, there will be the following outage:

Sunday June 12 9 AM – 9.45 AM: multiple systems.

During this outage, a number of background systems will lose their internet connectivity and be unavailable. Our core systems will remain in place to ensure we deliver our service. Emails, web browsing and telephone systems will also not be impacted.

Should you experience any ICT-related issues with other systems or applications during this window, we ask that you wait until after 9.45 AM and attempt again to access whichever system was not working during the outage window.

Should you still experience issues after this time, please call the IT Service Desk on 0800 374 843 option 1, or alternatively email: ITSupport@fireandemergency.nz