Our new Portal search is now up and running. We’ve redeveloped our search tool because we know just how important it is for you to be able to access the information you need.

We know that our Portal search hasn’t worked well in the past. So, to improve the tool, we worked with  people from various roles in the organisation to understand what was working and what wasn’t.

We worked hard to make the search function as simple and intuitive as possible, so you can better find what you need when you need it. It’s also a smart search, which means it gets better the more it’s used.

The tool looks quite different from before so we’ve created training videos and materials to support you, which you can access below.


Watch the video above in fullscreen mode using the button on the bottom right, and access our PDF guide here(external link)

We surveyed 270 people on the effectiveness of the search function to inform the development of the new search tool. We also ran a workshop to help design the function. These both included representatives from throughout Fire and Emergency.

This is one part of a wider project we’re undertaking to ensure you have the information you need right at your fingertips on the Portal.

We’ve trained your local business support people on how to use the tool, so if you have any questions – they can help, as well as our web team. 

If you have any feedback, good or bad, please get in touch with our web team at web.team@fireandemergency.nz.


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