Fire and Emergency takes complaints of unwanted behaviour very seriously. Bullying and harassment of any kind does not support our values or expectations of our people. 

The Behaviour and Conduct Office (BCO) is the internal mechanism for providing support and resolving complaints about unwanted behaviour. It is available to Fire and Emergency employees, volunteers, contractors and members of the public. 

We are asking our people and their representatives to provide feedback on the proposed scope and functions for a permanent BCO. 

Broadly, this would be a self-contained team with its own dedicated people accountable for managing, investigating and resolving all complaints of unwanted behaviour. It would also have a proactive education function to raise awareness and embed values-based behaviour. 

Your feedback is valued and appreciated. By focusing on prevention and education we hope to build a strong culture where unwanted behaviour is stopped before it starts, and everyone is safe, welcome and included.

The consultation proposal for a permanent BCO closes 5pm 28 January 2021.  

You can download the Behaviour and Conduct Office (BCO) consultation proposal for the permanent scope and functions. Download [PDF, 1 MB]

Feedback is welcome from Fire and Emergency personnel and their representatives through ConsiderThis.(external link)

If you have any questions, please email   


This page has some answers to frequently asked questions about the BCO consultation.