When to use

Use this page to get advice and support when you or one of your team:

  • has a safety, health or wellbeing problem that may affect their ability to do their job effectively
  • want information about what's available.

    Safety, health and wellbeing venn diagram

Contents

Psychological support and wellbeing

In a crisis

If there’s an urgent psychological need, either:

Your GP

Your GP is usually the first port of call when you’re having a tough time, either physically or mentally.

Peer support for a critical incident or personal stress

Contact a local peer support team member. See Who to contact > Region contacts for support in the right-hand panel, or through your Communication Centre, Region SHW Advisor or Welfare Officer.
For more information, see: Critical Incident & Personal Stress Support (CIPSS).

Note: You can also report and seek psychological wellbeing support via the Safe@Work system.

Confidential advice and counselling for work-related and/or personal issues

Short-term support is available to all personnel and immediate family members at no cost.
You can self-refer (24 hours, seven days a week service):

If located in region… then contact…
Te Hiku, Ngā Tai ki te Puku or Te Ūpoko
(previously Regions 1, 2 or 3)
Vitae Services on 0508 664 981 or complete the Counselling referral form at vitae.co.nz > Counselling referral(external link).
Te Ihu, Te Kei or National headquarters
(previously Regions 4 or 5)
EAP Services on 0800 327 669 or at eapservices.co.nz(external link)

Note:

  • Your identity and details will be kept confidential.
  • The first three sessions are paid for by Fire and Emergency New Zealand. The provider can request, in confidence, that we fund additional sessions when further help is required.
  • Contact the National SHW Manager if you have any problems accessing the service.

Professional psychological support

For other or longer term psychological support, you can access Clinical Psychologists and other health professionals through your Region SHW Advisor, Welfare Officer, or through the Injury Management Unit.

Note: You can also report and seek psychological wellbeing support via the Safe@Work system.

Chaplaincy support

See Who to contact > Region contacts for support in the right-hand panel, or ask your Region SHW Advisor or Welfare Officer for contact details.

Tikanga Māori and Pacific Island people-based support services

See Who to contact > Region contacts for support in the right-hand panel, or ask your Iwi Liaison Officer, Region SHW Advisor or Welfare Officer for contact details.

Help from the Firefighters’ Welfare Society

Contact the New Zealand Firefighters’ Welfare Society on 0800 653 473 or your local rep(external link).
See firefighters.org.nz(external link) for the list of reps, membership and benefit information.

Help with an employment relationship problem

Contact a union representative, a manager, HR Manager, Community Law Centre, the Citizens Advice Bureau or a lawyer. See How do I: Raise and resolve employment relationship problem.

Help with a volunteer issue

See How do I: Resolve volunteer issue.
Note: You can access UFBA/FRFANZ advocacy and support services for any dispute, complaint or conflict free of charge. Contact the UFBA on 0508 832 269 or via ufba.org.nz(external link).

Dealing with bullying or harassment

See How do I: Respond to bullying and harassment. For advice, counselling and support, use any of the support services listed above.

Note:We now have a current complaints process while we work towards a permanent solution.

Find out more: Current process for bullying and harassment complaints.

Other external support helplines

See the back of the Staying well booklet for a list of other external support services who can help with things such as an addiction, depression or domestic abuse.

Support for those affected by sexual harm

If you’re looking for help to do with sexual harm, the Government’s Safe to Talk (external link)helpline offers free confidential contact with trained specialists. Available at any time, day or night, seven days a week. Contact Safe to Talk on 0800 044 334.

We also have a page with information about how to get support for victims of sexual harm.

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Physical safety and work-related health

Rehabilitation and return to work support for a work-related injury or illness

Report the work-related injury, illness or hazardous substance exposure in the Safe@Work system. See How do I: Report workplace safety, health or wellbeing event.

If the individual is… then contact…
an employee the Injury Management Unit on 0800 347 306 for support.
Note: For more information, see brochures:
Injury rehabilitation programme and Illness rehabilitation programme.
a volunteer
  • your Chief Fire Officer, Controller or PRFO
  • ACC for management of your injury, rehabilitation and claims
  • United Fire Brigades’ Association (UFBA) for loss of wages top up under the Accident Assurance Scheme(external link)
    Note: You don’t need to be a UFBA member to access this support.
  • your Region SHW Advisor for advice about reimbursement of other medical costs. To apply for reimbursement of any ACC surcharge and other medical costs that you had to pay for, complete the Volunteer expense claim form and attach the supporting documentation.
    Note: The officer sends the completed forms to the Region SHW Advisor for processing.

Help from the Firefighters’ Welfare Society

Contact the New Zealand Firefighters’ Welfare Society on 0800 653 473 or your local rep(external link)
See firefighters.org.nz(external link) for the list of reps, membership and benefit information.

Hauora health monitoring programme

The voluntary Hauora health monitoring programme provides annual free on-site health assessments via a network of contracted health professionals. For details, see: Hauora health monitoring programme.

Vaccination

A free flu vaccine is available to all personnel each year. See How do I: Get flu vaccinations.

Operational personnel can access vaccinations for common infectious diseases as required.
See How do I: Get vaccinated or check immune status.

Workstation set-up or assessment

See How do I: Set up my workstation and safe computer use.

Visual testing for symptoms of eyestrain

See How do I: Report eyestrain problem and claim visual testing costs.

Pregnancy health and safety information for firefighters

See How do I: Agree on alternative duties during pregnancy.

What happens next?

Where internal support services don’t meet your need, contact your Region SHW Advisor, Welfare Officer, union/association rep, HR Manager, or Injury Management Unit to discuss other options.

Document Information
Owner Last reviewed Review cycle
DCE People 2019-06-21 Yearly
Record of amendments
Date Brief description of amendment
21/06/2019 Updated Region names
08/06/2019 Annual review completed - no updates made
08/06/2018 Annual review completed - no updates made

For help or feedback, please contact the technicalwriters@fireandemergency.nz

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