Welcoming new recruits
Inducting new volunteers by introducing them to Fire and Emergency is a great way to make them feel like part of the team and helps make sure they have all the information they need to have a great experience.
Here's some information to help with the process.
New volunteers will be sent an induction pack directly to their home address. Please remind you’re volunteer to bring this along to training night.
Brigade leaders or recruitment personnel should induct the new member of the brigade using these booklets and documents and instructions
Booklets |
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Welcome to our team – Haere mai ki tō mātou rōpūFE8008 Booklet for new volunteers, A4. This booklet provides volunteers with information they’ll need to start. |
Take the new volunteer through this booklet to use as a reference document for things they may need whilst volunteering |
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Welcome to our family – Nau mai ki tō mātou whānauFE8008 Booklet for families and whānau of volunteers, A4. Brochure for our volunteers’ family members. This lets family members know what to expect now they've got a Fire and Emergency volunteer in the family.
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Encourage the volunteer to pass this booklet on to their family/whanau |
Documents |
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Induction checklist to work through with new members of a volunteer brigade |
Brigade member to go through induction checklist with new volunteer, mark they’ve completed, sign and file
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Volunteer safety and wellbeing induction checklist(external link) |
Safety and wellbeing induction checklist to work through with new members of a volunteer brigade |
Brigade member to go safety and wellbeing induction checklist with new volunteer, mark they’ve completed, sign and file
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Policies |
Ensure the new volunteer has signed the policy documents cover page in your policy booklet and file it at the station or with your BSC |
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We have a Policy to address bullying, harassment and victimisation. This Policy(external link) clearly outlines to our people how they are expected to behave, how to identify bullying, harassment and victimisation, and how to stop unwanted behaviour. |
Initial Volunteer General Checklist to state understanding of policy |
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This policy sets out the expected behaviours and rules that apply under the Sale and Supply of Alcohol Act 2012 (the Act) when a volunteer brigade wishes to operate a canteen to sell or supply alcohol at fire stations, or apply for a liquor licence to sell or supply alcohol at a brigade sponsored function off station. |
Initial Volunteer General Checklist to state understanding of policy |
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Canteen compliance agreement(external link)
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Volunteers and employees who wish to use an authorised canteen must complete and sign this form to show that they agree to comply with the:
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If your brigade operates a canteen, please sign and file. |
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Conflict of interest, gifts, prizes and hospitality(external link) |
This policy sets out the expected behaviours and rules that apply when you identify a conflict of interest or receive an offer of a gift, prize or hospitality. |
Initial Volunteer General Checklist to state understanding of policy |
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This policy sets out the expected behaviours and rules when accessing and using any Fire and Emergency New Zealand information and communications technology (ICT) equipment or Fire and Emergency information. |
Initial Volunteer General Checklist to state understanding of policy |
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Each volunteer is provided their own Fire and Emergency email address and login for the our portal.
The new recruits IT details will be sent to their brigade leader or Volunteer Support Officer to distribute. For any queries on accessing our IT systems, email ITSupport@fireandemergency.nz.
For more info refer to the ‘Welcome to our team’ booklet for further information on logging in
In certain situations, volunteers may claim reimbursement when it comes to loss of income or for costs to care for dependents. To ensure ability to access these payments, volunteers need to fill in a tax declaration form (IR1330 form)(external link) and email it to NHQpayroll@fireandemergency.nz.
The General Information section of our volunteer reimbursement guide tells you about the types of claims you can make, the timeframe, the approval and auditing processes and tax deductions. Ensure you have also read the Volunteer loss of income and other costs policy(external link).
Use the Volunteer expense claim form to make a volunteer expense claim.
To order an ID card, the new volunteer must fill in the online(external link) or PDF form
Use these guidelines when you have a recruit firefighter aged 16 or 17.
Keeping new volunteers engaged can be challenging. Consider your recruit in their first training sessions when with the rest of the crew. This could be making sure there are specific tasks to complete i.e measuring for uniform or getting them set up on AMS. It may be worth adopting some of the below tricks to keep them engaged:
- Get each of the brigade to introduce themselves and answer some questions about their experience as a volunteer
- Assign a buddy. The new recruit is likely to have lots of questions, and it’s useful for them to have someone they feel comfortable asking on training nights
- Create a training plan for them to work through and look for ways to incorporate your new volunteers tasks into the wider training programme
If you have any questions about induction information, please email volunteer@fireandemergency.nz.
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