Fire and Emergency consulted on the permanent Behaviour and Conduct Office (BCO) from 3 December 2020 to 28 January 2021.

Key decisions include:

  1. The permanent BCO will be a self-contained team accountable for proactively setting standards, providing education, data and intelligence to prevent unwanted behaviour. It will also manage complaints to address unwanted behaviour and work with individuals to restore positive working relationships following a complaint.
  2. The BCO will manage all stages of the complaints process dealing with unwanted behaviour with the resolution stage split with the BCO or external investigator conducting the investigation. The Manager (supported by HR in the People branch) will conduct the resulting action e.g. disciplinary process or performance management (if applicable)
  3. The BCO will deal with all unwanted interpersonal behaviour – i.e. behaviours that don’t necessarily meet the bullying, harassment and victimisation threshold as well as those that do.
  4. External investigations into unwanted interpersonal behaviour will be coordinated by the BCO and complaints allocated to suitably-qualified external investigators based on agreed and consistent criteria.
  5. The BCO will report to the ELT Panel for 18 months at which point this will be reassessed.
  6. Positions will have a central reporting line, but positions are open for people to apply from across the country.

You can view the permanent Behaviour and Conduct Office (BCO) decision document

Download the decision document [PDF, 850 KB]

You can Download the Behaviour and Conduct Office (BCO) consultation proposal for the permanent function  Download the consultation document [PDF, 1 MB]

Watch the video conference about the decisions for the permanent Behaviour and Conduct Office (BCO)


Watch the video conference about the proposal for the permanent BCO.




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