Fire and Emergency takes complaints of unwanted behaviour very seriously. Bullying and harassment of any kind does not support our values or expectations of our people. 

The Behaviour and Conduct Office (BCO) is the internal mechanism for providing support and resolving complaints about unwanted behaviour. It is available to Fire and Emergency employees, volunteers, contractors and members of the public. 

Our people and their representatives have provided feedback on the proposed scope and functions for a permanent BCO. 

Broadly, it is proposed the BCO would be a self-contained team with its own dedicated people accountable for managing, investigating and resolving all complaints of unwanted behaviour. It would also have a proactive education function to raise awareness and embed values-based behaviour. 

Thank you to everyone who provided feedback, it is valued and appreciated. By focusing on prevention and education we hope to build a strong culture where unwanted behaviour is stopped before it starts, and everyone is safe, welcome and included.

We will keep you updated on progress and when final decisions will be made.

The  permanent BCO consultation proposal commenced on 3 December 2020 and closed on 28 January 2021.  

You can download the Behaviour and Conduct Office (BCO) consultation proposal for the permanent scope and functions. Download [PDF, 1 MB]


This page has some answers to frequently asked questions about the BCO consultation.