Our new enquiries and complaints service, Speak Safe @ Fair Way, is launching on 29 April. While Speak Safe @ Fair Way is being established, the Behaviour and Conduct Office continues to operate to support our people. 

If you have a current case with the BCO, the BCO will continue working through the process with you without interruption to ensure the safe resolution of your case. You’ll receive plenty of notice and support if things change before your complaint is resolved. 

Bullying and harassment of any kind does not support our values or expectations of each other, and have no place at Fire and Emergency.

The Behaviour and Conduct Office (BCO) is the internal mechanism for providing support and resolving complaints about unwanted behaviour. It is available to Fire and Emergency employees, volunteers, contractors and members of the public.

How to seek advice, ask for support or raise a complaint

We take all reports of bullying and harassment seriously.

If you are feeling unsafe or have experienced unwanted behaviour at Fire and Emergency, the Behaviour and Conduct Office (BCO) team are here to support you. You can contact the Behaviour and Conduct Office for confidential information and advice about options, reporting, and support

Contact the BCO by:

Someone from the BCO will respond to you as soon as possible.

What will the BCO do with my information?

The information you provide when making a complaint will be kept as confidential as possible and will only be shared with those who need to know the information in order for your complaint to be properly addressed. This may include sharing information with the person you have complained about.  

Your information won’t be shared without your knowledge. However, if there is a serious threat to your, or someone else’s, health or safety, the organisation may be required to take action without letting you know first.

If you have concerns or questions about how your information may be shared with others, please feel free to contact the BCO to discuss.

Other support is available

Information about seeking wellbeing support is available on the portal

Is this an emergency?

In an emergency, call 111 or visit your nearest hospital emergency department.

Support for those affected by sexual harm

The Safe to Talk(external link) – Kōrero mai ka ora sexual harm helpline is available any time day or night. Safe to Talk is free and offers confidential contact with trained specialists. You can call them on 0800 044 334 or text 4334.

Need help or advice?

If you need  Then go to:
Support and advice about sexual harm Support for victims of sexual harm
Support for your wellbeing

Seek safety, health and wellbeing support

Our Code of Behaviour | Tikanga Whanonga

Our Code of Behaviour - A4 version

Our Code of Behaviour - A3 poster 

Help in an emergency or crisis Call 111 and ask for Police or Mental Health Crisis Services(external link) for urgent psychological support
Our policy on bullying and harassment Policy to address bullying, harassment and victimisation
Our policy on standards of conduct Standards of conduct policy
How we address bullying, harassment,  victimisation and sexual harm Respond to bullying, harassment and victimisation and any instance of sexual harm 
Examples of workplace bullying Bullying at work: Advice for workers quick guide(external link)
Advice as a manager How to respond as a leader/manager advised of unwanted behaviour

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