We’ve listened carefully and have rolled out an easier, more secure password process for all standard Fire and Emergency accounts, the best feature of which is that they don’t expire!

Don’t worry, you won’t have to do anything until your current 90-day password expires. At that time, you will be prompted to reset your password once more using the new guidelines. If you become locked out of your account, contact the ICT Helpdesk on 0800 374 843 (option 1).

Standard account passwords will now have:

  • 8 characters
  • No requirement for complexity (no special characters, capital letters or numbers – you can still use these if you want to though)
  • No expiry date

You should note that the system won’t allow you to make passwords that are too easy to hack, like ‘password’, ‘12345678’ or ‘firefire’. There is also a list of common words and letter/number combinations associated with Fire and Emergency that you won’t be able to include in your new passphrase. For security reasons, we won’t publish the list, however, we encourage you to think out of the box when creating your non-expiring password.

We recommend you choose a phrase or a string of words that has meaning for you. Some examples may be ‘hereslookingatyoukid’ or ‘hellodarknessmyoldfriend’. Studies show these kinds of passwords are the safest and the easiest to remember.

Additional security verification for external devices

You still need to use a secondary way to prove who you are when accessing Fire and Emergency systems from outside our network. There are some exceptions and this will continue to be the case.

For those who haven’t already been accessing Fire and Emergency systems that need secondary proof outside of the network, it is easy to get set up for it and only takes 10 minutes:

  1. Copy/paste this address into your browser: https://aka.ms/mfasetup. This takes you to the Microsoft authentication sign in page.
  2. Enter your Fire and Emergency email address and click ‘Next’
  3. Enter your current password and click ‘sign in’, then choose whether you would like to stay signed in on the device or not when prompted.
  4. You will now see a page which allows you to select your preferred way to be authenticated. Options include receiving a text, call or notification through the Authenticator app. Choose your preferred option and follow the on-screen instructions. The Authenticator app can be downloaded from Google Play or the App Store, just search for ‘Authenticator’.
  5. Click save.

As always, you can contact the ICT Helpdesk on 0800 374 843 (option 1) or by emailing ictsupport@fireandemergency.nz for assistance.

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