System outages 24 May - several systems impacted

Published: 23/05/2022 | ICT/Technology | National

Our ICT team is updating and replacing key network configurations and components at our Auckland and Wellington datacentres. This is to ensure our systems remain safe and secure.

To complete the work, there are some key changes coming up over the coming weeks that may impact some of our people. These changes will be at times where the impact on the business is minimised.

Outage: 24 May 10pm - 25 May 1am

Secure Remote access (i.e. Volunteer/Non-FENZ Devices) via Internet
- No access during outage
smartstatus.fireandemergency.nz
- No service during outage
smstrain.fireandemergency.nz
- No service during outage
Skype for Business (Wellington)
- All communication outside of Fire and Emergency’s network (ie with any third parties over the internet) will not work during the outage
MPAD, Staging and Production
- No service during outage

If personnel experience any issues with these applications and services outside of these outage windows, please call the IT Service Desk on 0800 374 843 option 1, alternatively email: ITSupport@fireandemergency.nz

If you would like more information visit M.I.K.E(external link)