Improvements to the Station Management System (SMS) to make it easier to complete incident reports and capture better data are now live

These enhancements are part of Fire and Emergency’s plan to upgrade SMS so that it meets the needs of both urban and rural users. 

The changes include: 

  • an easier process to complete an incident report 

  • improved recording of vegetation incidents to ensure the information captured is fit-for-purpose 

  • recording of Inspector Power Use and additional hazardous substance information to meet new regulation requirements 

  • the ability to record witness or incident contact details  

  • the ability to upload supporting documents and photos. 

Dan Rea, who assisted with the rollout and support of the SMS enhancements, says the overall feedback received in preparation for go live was positive.  

An Enhancements Reference Guide and a series of videos have been developed to help users understand the changes. They’re available here 

As part of our support plan, the SMS Helpdesk is operating extended hours (Mon-Fri, 8am to 9pm). through until 3 November.  

The Helpdesk can be contacted at or 0800 374 843 (select option2).  

We’re confident that once you get to know this new system, you’ll find it easier to complete incident reports quickly and accurately.  

Last modified: