Incorrect user ID or password. Type the correct user ID and password, and try again.

Look familiar? We’ve all been there, and we know it’s a pain!

The Information Communications Technology (ICT) team have now enabled a self-service password reset capability for all our Fire and Emergency users.

The benefits of the self-service password reset include:

  • Rather than searching for a help number then waiting on hold for an agent to unlock or reset their account, users are empowered to use self-service, with immediate results and confirmation of success.
  • Self-service password reset is one of the first steps for implementing automation into our services. This is the start to modernise the way you control your own access and processes with us.
  • Self-service password resetting will be available 24/7 online via desktop and laptop browsers or mobile devices, from the station or at home. This helps promote a flexible way of working by providing easy access to our systems and information for all our personnel.

When will I be able to use this?

The function is available to use now.

What do I need to do?

This pop-up should appear on your screen when you next log in: 

Click on 'Next' and follow the instructions to register either: a phone number to get a text confirmation on, an email address to send a confirmation email to, or answers to personal questions of your choosing, so that you can confirm yourself when resetting your password.

For more information on how to do this, you can find helpful videos and guides on the Portal page Tips for using our systems.

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