Fire and Emergency volunteers are part of our team of 14,000 which includes career firefighters, trainers, our communication centres, and admin and support staff. We ask them to take time out from their families, their jobs and their lives to help keep our communities safe.

We appreciate our volunteers’ hard work and dedication. To acknowledge this, we offer an annual $300 reimbursement for out of pocket expenses.

Volunteers who are yet to opt in will need to complete the form on the Portal(external link) and return to by 31 October.

To be eligible for the payment, a volunteer must have been actively volunteering (the time when their volunteer number was issued) for at least the last six months. If they choose to opt in and meet our eligibility criteria, the payment will be with them by 2 December 2021.

Volunteers only need to opt in once. If they have already opted in, they don’t need to do anything. However, if the bank details of the volunteer have changed in the last year, they will need to let us know by 31 October through emailing Failure to notify of a change in bank details will results in a delay in receiving the reimbursement.

If you have any questions about the volunteer reimbursement, please email


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