Today marks an important milestone in Fire and Emergency’s mahi to create a safe, positive and inclusive environment for all its people: we haved launched Te Tikanga Whanonga | our Code of Conduct.  

“We’re working to provide a better environment for our people in the future than we have provided them in the past, building on the strengths we already have,” says Kerry Gregory, Fire and Emergency Chief Executive.  “Our new Code of Conduct is a critical foundation piece in our culture change journey.”   

Code outlines clear expectations of behaviour  

The Code sets out the behaviour and actions expected from all Fire and Emergency people, supports them to make the right decisions and judgements, and sets out what will happen if they act outside those expectations. It is built around three key pillars:​  

  1. The standards of integrity and conduct that apply to all of us as part of the public service​. 
  2. Ngā Uara - Our Values and what they mean in practice for our behaviour and conduct.​ 
  3. Our individual and collective responsibilities in ensuring we provide a safe, positive and inclusive environment for everyone who is part of Fire and Emergency, paid or volunteer.​ 

It also outlines how Fire and Emergency will manage breaches of these standards.  

This Code of Conduct applies to everyone who is a part of Fire and Emergency, including all employees, volunteers, contractors, and Board members. It replaces all other codes and standards, including the Code of Behaviour and Standards of Conduct.  It was finalised with input from our people during consultation in February and March 2024.   

Read the Code and learn more 

“It is my expectation that everyone is familiar with the Code,” says Kerry. “That way, we can all make sure our actions align with Fire and Emergency’s values and behaviours.”   


Hear from Fire and Emergency people about why the Code matters to them: 


Revised Bullying, harassment and victimisation policy and new Unacceptable behaviours schedule 

Alongside our new Code is the revised Bullying, harassment and victimisation policy [PDF, 298 KB], which defines what we mean by “bullying”, “harassment” and “victimisation”, and what you must do if you experience or witness any of these behaviours.  

The Unacceptable behaviours schedule [PDF, 202 KB] gives examples of what Fire and Emergency considers bullying, harassment (including sexual, racial, gender-based, psychological, and emotional), discrimination and victimisation.   


Eke Taumata programme 

The Code of Conduct is one of a number of changes being delivered by the Eke Taumata programme in response to the Te Kawa Mataaho | Public Service Commission review into Fire and Emergency’s workplace culture released in December 2022. You can read more about Eke Taumata on the Portal.(external link) 

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