New guidelines for Zendesk requests

Over the last few months, you may have seen communications advising you that Internet Explorer will no longer be a browser that is compatible with Zendesk.

Zendesk is the application which allows personnel to log requests about Property and ICT equipment.

In late November, Internet Explorer’s compatibility was removed by Zendesk, and we’re aware that some personnel have experienced an issue using Zendesk to load a Property fault, as it would have launched on our default browser, Internet Explorer.

Please follow these guidelines when logging requests on Zendesk in future. 

Instead of clicking on the Zendesk link (which will open Internet Explorer), copy the Zendesk URL (https://nzfs.zendesk.com/hc/en-us(external link)) and place it in either Microsoft Edge Chromium or Google Chrome.

Microsoft Edge Chromium is available on all Fire and Emergency devices. Google Chrome is also available to download and install on all Fire and Emergency devices.

If either browser is not available on your device, you’ll need to contact IT Support and arrange for your device to be upgraded.

Personnel can no longer use Citrix to log faults and must use an alternative device or upgraded Fire and Emergency device.

The issue does not affect access to the Portal and other Fire and Emergency websites are accessible in these browsers.

Alternative browsers can be found by searching in the Windows menu found in the taskbar (bottom of the screen).