We know it’s important for you to be able to access the information you need, when you need it on our Portal.

So, we’ve been working with our people from various roles in the organisation to understand what is working for you with our Portal search and what isn’t.

We surveyed 270 people on the effectiveness of the search function to inform the development of the new search tool. We also ran a workshop to help design the function. These both included representatives from throughout Fire and Emergency.

Later this month we are launching a new, redeveloped search function that will help you get the information you need easier, and quicker.

This is one part of a wider project we’re undertaking to ensure you have the information you need right at your fingertips on the Portal.

We’ve developed training videos and materials for you to understand what exactly has changed and how to use it that we will share with you when the new search is up and running.

We will also train up your local BSMs and BOMs on how to use the new function,  so if you or your people have any questions – they will be able to help, as well as our national web team.

Your feedback is important – so if you have any feedback, good or bad, get in touch with our web team on web.team@fireandemergency.nz.

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