You’ve spoken and we’ve listened. We think that logging in and keeping your account secure should be easy and painless, so we are in the process of rolling out improvements across some of our key systems.

In the coming weeks, we will be implementing improvements for:

In relation to these changes, we’ve also included a reminder of how to set up additional security verification for external devices.


Portal login improvements

The following changes will be made to improve the experience of logging in to the Portal. They have been identified following research done to understand the strengths and weaknesses of the Portal. From this research, certain key issues were focussed on including; improving the log in process and the search function.

Soon you will:

  • Only need to enter your ‘firstname.lastname’ (e.g. jo.bloggs) as your username when logging in. The rest of your email address ‘’ will be added automatically. 
  • Be logged in for 12 hours before being automatically logged off. Previously, log in only lasted an hour at the most, which meant personnel had to keep on logging in throughout the day. 
  • Be automatically logged in to the Portal if you are using a work computer or work laptop. This is because you already need to log in to your work device in order to use it, so it saves time having to log in again.

We will let you know when these changes are live. For more about the Portal improvements, you can visit the Portal Project page. If you have any questions or issues about using the Portal contact the ICT Helpdesk on 0800 374 843 or email


Password process improvement for all standard Fire and Emergency accounts

 Our people use their Fire and Emergency accounts in a range of different ways – frequently, infrequently, on a Fire and Emergency computer, on a mobile or on their own device.

We’ve listened carefully and will be rolling out an easier, more secure password process for all standard Fire and Emergency accounts, the best feature of which is that they won’t expire!

Standard account passwords will now:

  • Have 8 characters
  • No requirement for complexity (no special characters, capital letters or numbers – you can still use these if you want to though)
  • No expiry date

You should note that the system won’t allow you to make passwords that are too easy to hack, like ‘password’, ‘12345678’ or ‘firefire’. We recommend you choose a phrase or a string of words that has meaning for you. Some examples may be ‘hereslookingatyoukid’ or ‘hellodarknessmyoldfriend’.

Studies show these kinds of passwords are the safest and the easiest to remember.


Additional security verification for external devices

You will still need to use a secondary way to prove who you are when accessing Fire and Emergency systems from outside our network. There are some exceptions and this will continue to be the case.

For those who haven’t already been accessing Fire and Emergency systems that need secondary proof outside of the network, it is easy to get set up for it, and only takes 10 minutes:

  1. Copy/paste this address into your browser: This takes you to the Microsoft authentication sign in page.
  2. Enter your Fire and Emergency email address and click ‘Next’
  3. Enter your current password and click ‘sign in’, then choose whether you would like to stay signed in on the device or not when prompted.
  4. You will now see a page which allows you to select your preferred way to be authenticated. Options include receiving a text, call or notification through the Authenticator app. Choose your preferred option and follow the on-screen instructions. The Authenticator app can be downloaded from Google Play or the App Store, just search for ‘Authenticator’.
  5. Click save.

As always, you can contact the ICT Helpdesk on 0800 374 843 (option 1) or by emailing for assistance.

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