You have a crucial role in making sure Fire and Emergency’s information and IT systems stay secure. Luckily, with a few simple steps and by staying aware, you can go a long way towards doing your part to safeguard our information against unauthorised access, fraud, or outages.


  1. Pick a strong password that’s easy for you to remember and difficult for others to guess
    • Make it at least 10 characters long if you use complexity like numbers, capital letters or special characters.
    • If you don't use complexity, make your password at least 16 characters long.Choose a phrase that means something to you, or three unrelated words without spaces – it is surprisingly easy to remember these and easy to have a longer password that way
    • You know this already, but never pick something obvious like your birthday or your pet’s name!
  2. Never share your password with anyone, and avoid writing it down.
  3. Choose different passwords for your Fire and Emergency logins versus your personal logins, and always have a unique password for online banking

Working online

  1. Only use your Fire and Emergency login for Fire and Emergency business – don’t use your Fire and Emergency login ID or email for websites such as shopping or social media
  2. Don’t download software unless it’s been approved by Fire and Emergency
  3. Don’t use websites to handle Fire and Emergency information, unless it’s been approved by Fire and Emergency, even if it’s a site like Dropbox that you’d use for non-work purposes. Check with the IT Helpdesk if you’re unsure
  4. Be mindful of email security - read more about email scams and how to keep your information safe
  5. Wherever possible, avoid using public computers to access Fire and Emergency systems like email and the Portal. And if this is unavoidable, make sure you log out of all sites when you are done

Situational awareness

  1. If you’re in public, remember to be aware of what information could be overheard or viewed on your screen, and check that you’re doing everything to keep your mobile devices secure(external link)
  2. When you’re working in the office, make sure you don’t leave printing unattended, and always lock your computer screen when you leave your desk

Classification of information

  1. Think about the information that you produce or receive, and make sure you know the appropriate way to use, store, and protect it.
  2. To work out which level of classification to apply to your information, you could try the Guidelines for the Protection of Official Information(external link)
  3. Classified or sensitive information could include personal information, levy-related information, commercially sensitive information, incident investigation or analysis, data gathered through the Fire Awareness Intervention Programme, and any information that shows a classification marking.


You can find out more about all of these topics - and complete a few quizzes to test your knowledge – on the Information Security Awareness module on the Learning Station(external link). Be sure to read the ICT Acceptable Use Policy too.


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