Download [PDF, 473 KB] Level 2 SDPPP –  In use until Tuesday 9 June 2020. 

Download [PDF, 611 KB] Level 2 Transition protocols for Fleet, Property, Equipment and Telecommunications.

1. On Station and Communication centre

  1. Safety measures to be applied across all activities - All personnel must exercise general hygiene etiquette such as sneezing and coughing into elbow, regular handwashing and hand sanitising. Personnel should stay at home if they are unwell. Record all attendees at meetings or non-response gatherings not recorded in SMS for contact tracing.

  2. Place / retain caution signage on Fire and Emergency building entry points.

  3. From now on, there will no longer be any requirement to work from home. Normal working arrangements will continue/resume and all personnel who have not already returned can return to the office over a transitional period starting immediately. The return to work may be gradual, to account for individual circumstances. The expectation is that by the end of June, all staff will be back working in the office or have a long-term work-from-home arrangement with their manager. Area, District and Region staff should maintain working from home capacity in case alert levels rise.

  4. Align station and Communication Centres’ routine cleaning with M5 SOP-D COVID-19 Station and Office COVID-19 cleaning procedure. Career and Volunteers: cleaning as per BAU schedule.

  5. Carry out cleaning of appliances, interior and exterior according to M5 SOP-E COVID-19 Vehicle cleaning – COVID-19. Career and Volunteers: cleaning as per BAU schedule.

  6. Normal equipment maintenance. AM’s and PRFO’s to be familiar with the OSCD Combined Asset Continuity Plan.

  7. Normal protocols for visitors on stations.

  8. Appliance movements can take place as usual.

  9. Business as usual rostering protocols.

  10. Normal services to volunteer brigades.

  11. Normal protocols for volunteers on station. CFO/Controller to evaluate plans for higher alert levels, should they be required.

  12. Station Canteens may operate as per canteen policy and rules

2. Response

  1. Pandemic Kits on all operational appliances.

  2. Response Capability will review operational policies and procedures specifically in relation to equipment and PPE relative to the virus threat faced.

  3. Communications centres to initiate / maintain COVID-19 questioning protocols and advise responding crews. Crews will initiate COVID-19 questioning protocols to assess risk at incidents, in accordance with ambulance service directions.

  4. Normal protocols for personnel while on cover moves.

  5. Normal procedures for fire investigation are to be followed.

  6. Career crews to conduct BA low pressure tests weekly.

  7. Implement BA mask washing protocols in line with National notice 020/2020 and the COVID-19 Respiratory Protection page on Portal.

  8. Full BA only for respiratory protection in accordance with E3-2 RG Respiratory protection equipment reference guide. (No APR use).

  9. Volunteer Leaders to prepare / retain a plan in case of a return to a higher COVID level, to manage personnel numbers responding to station at time of call to minimise exposure risk.

  10. Guidance and PPE requirements for medical response to potential COVID-19 patients see G2 SOP-A COVID-19 Medical Response .


  1. Managers to carry out welfare checks for those in isolation.
  2. Underlying health conditions – Given the safety measures in place, it is safe for all personnel who were fit for work prior to COVID response to return to the workplace. Injury/Illness Management Unit are available to assist with rehab plans for workplace injuries and illnesses, or return to work plans for staff.
  3. At risk person at home – if you have a high-risk member of your household, you can continue to work. Further guidance on how families and households can further safeguard themselves can be found on COVID-19 Keeping yourself and those around you safe page.
  4. Self-isolation protocols as per the Ministry of Health, can be found in on the Government COVID-19 page.
  5. Safety, Health and Wellbeing to conduct limited business as usual welfare activities.

4. Public interaction

  1. Place / retain caution signage on Fire and Emergency building entry points.

5. Risk reduction activities - refer M5 SOP-F COVID-19 Risk Reduction Preventative Protection Protocols

  1. Undertake FAIP interventions. For suspected or known COVID-19 cases follow FAIP interventions during COVID-19 pandemic guidelines.

  2. All local activities such as promotions and other gatherings can continue.

  3. Residential dwelling risk reduction activities can continue as normal.

  4. Participation in school visits/presentations can occur. In consultation with teachers, investigate alternative solutions to promote fire-wise and support teachers to continue delivering the programme to their students through telephone, email, letters should the government raise the alert levels.

  5. As per Fire and Emergency New Zealand (COVID-19—Fire Safety, Evacuation Procedures, and Evacuation Schemes) Amendment Regulations 2020 the requirement to conduct trial evacuations is suspended until the Epidemic Preparedness (COVID-19) Notice 2020 has expired or is revoked.

  6. Fire hazard assessment – normal assessment procedures apply.

  7. Undertake fire permit inspections as required.

6. Training

  1. Courses to continue. Training and local management to continue to work together to prioritise training needs and enable catch-up over the next financial year, dependant on alert levels.
  2. Career crews to complete OSM skills and prioritise those skills that may not be completed at a higher alert level.
  3. Volunteer crews to complete OSM/currency skills and prioritising those skills that are not able to be completed at a higher alert level.
  4. Interstation or multi-station training to be conducted as normal.
  5. Physical Competency Assessments (PCAs) and Pack tests to take place




All Operational Personnel

Unions and Associations

Executive Leadership team

NZ Police

Service Delivery Leadership Team

St John Ambulance

Regional Leadership teams

Wellington Free Ambulance

Area Commanders, Asst Area Commanders


Risk Reduction team




Training leadership team


Fire Risk Management Officers




Equipment Team


Legal Team


Response Capability Team


Procurement team


Tier three Managers


Safety Health and Wellbeing


Volunteer Support Officers



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